For items purchased from our website, all returns must be postmarked within 14 days of receiving the order. A full refund will be issued electronically for items returned in "like-new" condition.
If an exchange is required, the customer is responsible for any shipping charges back to us. We provide free domestic shipping back on the 1st exchange of items over the value of $125 (excluding original shipping charge). If the value of the exchanged item was under $125 (excluding original shipping charge) then a charge of $14.50 per hat (UPS Ground shipping) will be applied for shipping within the continental U.S.
If more than one exchange is required per order, a charge of $14.50 per hat (UPS Ground shipping) will be applied to each exchange after the 1st, regardless of original order value.
Please email firstname.lastname@example.org for any return/exchange queries on international orders.
No refunds or exchanges can be made on items which have been reshaped/altered in any way, or items purchased from our clearance collection. (All clearance items will specify "Final Sale" in the item description)
Any items purchased in-store can only be exchanged or returned in "like-new" condition for store credit. No refunds.
Using a tape measure, measure the widest part of your head (just above the ears and eyebrows) to the nearest 1/8th of an inch.
If you have not purchased a new hat recently, please remeasure your head, as sizes may change depending on hair style, weight loss/gain, and age.
Please also keep in mind that hat sizes vary depending on the manufacturer, so if you are unsure of which size to order, please contact us on email@example.com and we’ll be happy to advise.
If you are in between hat sizes, try this cotton sizing to make adjustments at home.
For more information on stretching a hat, click here