Frequently Asked Questions

We accept major credit cards, PayPal, Apple Pay, Google Pay, and additional local payment methods. The options available to you are shown at checkout and may vary by device and location.

Payments are processed through secure payment providers using encrypted connections. Please never send credit card details by email.

Please email service@jjhatcenter.com as soon as possible with your order number and the change you would like to make. We begin processing orders quickly, so changes and cancellations cannot be guaranteed. Once an order has shipped, we cannot change its contents, delivery address, or shipping method.

If a product page shows a future availability or shipping date, please review it before ordering. That date refers to when the item is expected to become available for shipment, not when it will arrive. Please contact us if you need it for a particular occasion.

In-stock orders usually ship within 1–2 business days, excluding weekends and public holidays. Estimated U.S. transit times are 3–7 business days for standard shipping and 2–3 business days for express, in addition to processing. See our Shipping Policy for details.

Standard shipping is free on orders over $175 within the continental United States. Additional charges may apply to Alaska and Hawaii. The applicable shipping rate is shown at checkout.

Your shipping confirmation email includes a tracking link. Please allow up to 48 hours for the carrier’s first update.

Yes. Available destinations, shipping options, and rates are shown at checkout. Customs clearance may affect delivery times.

International orders may incur customs duties, import taxes, or clearance fees that are not included in your order total. See our Shipping Policy before ordering.

Check the tracking updates and delivery address, then look around your delivery location and ask household members or building staff. If you still cannot locate the package, email service@jjhatcenter.com with your order number so we can help investigate.

Online purchases may be returned within 14 days of delivery. Items must be unworn, in pristine condition, with original tags and packaging. You are welcome to try your hat on for fit. See our Return Policy for full details.

Eligible holiday online purchases benefit from extended returns through January 15, 2027. See our Return Policy for the applicable terms. This extension does not apply to in-store purchases.

Start through your customer account and follow the instructions. For an exchange, specify your preferred size or style. Exchanges are subject to availability.

Customers are responsible for return shipping costs. Pack your item securely, use the address in your return instructions, and email us the tracking number. If your item arrived damaged or incorrect, please contact us before arranging a return.

Please allow up to 10 business days after we receive your return for processing. Refunds are issued to the original payment method unless otherwise requested. We will email you a confirmation; your payment provider may take additional time to post the credit.

No. Online returns must follow the online return process and cannot be accepted at our retail stores. In-store purchases may be returned within 14 days, with a receipt and in like-new condition, for store credit only. Refunds are not available for in-store purchases.

Please email service@jjhatcenter.com promptly with your order number, a description of the issue, and clear photos of the item and packaging. Keep the packaging and wait for our instructions before sending anything back.

Use a soft tape measure around your head where the hat will sit, just above your eyebrows and ears. Keep the tape level and comfortably snug without pulling it tight. Compare your measurement with our Size Guide and any sizing notes on the product page.

Fit varies by brand, style, and head shape. If you are between sizes, the larger size is often more comfortable; cork sizing inserts can help refine a slightly loose fit in suitable hats. Email us with your head measurement and the style you are considering for advice.

Moisture, perspiration, heat, and storage conditions can affect a hat’s fit and shape. Follow the maker’s care instructions and avoid direct heat. If your hat becomes noticeably tighter or changes shape unexpectedly, contact us for advice rather than trying to stretch or steam it yourself.

Our online and in-store selections may differ. An item listed online is not necessarily available in the New York store. Please contact us with the product name, color, and size before making a special trip.

Email service@jjhatcenter.com for help with online orders, returns, sizing, or product questions. For an existing order, please include your order number. Our central customer care team handles online order inquiries.